what suzanne delivers

A Comprehensive Evaluation
A detailed review of your property and guest experience, including strengths, areas for improvement, and actionable recommendations tailored to your goals

Performance Highlights
An evaluation of how your property is maintained, focusing on cleanliness, upkeep, and guest readiness to ensure your standards are being met

Guest Experience Assessment (add on service)
An in-depth review of the booking process, communication, and the overall guest journey—from the first inquiry to checkout

Detailed Findings Report
A written report that highlights opportunities to elevate your property’s performance and deliver exceptional stays

Follow-Up Support
Collaborative discussions to review the findings, create a customized improvement plan, and provide ongoing guidance as you implement changes.

Listing Evaluation

Suzanne will analyze guest reviews across all platforms and evaluate your listing’s photos, description, and overall appeal. You’ll receive actionable recommendations to address guest concerns, enhance your listing, and attract more bookings.

This service is perfect for owners working with property managers and want to understand why their home might be struggling and need immediate guidance to share with their current manager for improved performance

Building on the Listing Evaluation, this service includes a comprehensive onsite inspection to provide you with a clear understanding of what’s happening at your investment property. Suzanne will do a detailed walkthrough to assess cleanliness, identify maintenance issues, evaluate amenities, plus the outside the home (e.g., outdoor spaces, patios, hot tubs, and landscaping).

This is the ideal option for absentee owners who feel under-informed about the condition of their property and want actionable insights.

Gain valuable insights into the full guest journey—from booking and communication to check-in and the overall stay. I’ll evaluate the reservation process, pre-arrival details, and property readiness to ensure a seamless experience. Ideal for off-season.

This is a top choice for owners who want to transform their already beautiful property into a 5-star standout.